Shipping policy

At serenvalellc.com, we are committed to providing a straightforward and reliable shipping experience for customers in the United States. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Shipping Area

We currently ship orders within the United States only.

We do not currently offer shipping to international destinations. Customers are responsible for providing a complete and accurate U.S. shipping address when placing an order.

2. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or U.S. holidays will generally begin processing on the next business day.

During periods of unusually high order volume, processing may take additional time. If a significant delay occurs, we will make reasonable efforts to provide updated information.

3. Delivery Time

After an order has been processed and shipped, standard delivery generally takes approximately 3–7 business days within the United States.

Delivery times are estimates and are not guaranteed. Actual delivery may vary depending on the destination, carrier operations, weather, holidays, and other circumstances beyond our reasonable control.

4. Shipping Costs

Available shipping options and applicable shipping charges will be displayed during checkout before the order is completed.

Shipping costs may vary depending on the destination, order size, shipping method, and other applicable factors.

If free shipping is offered for a particular order or promotion, the applicable terms will be displayed at checkout.

5. Shipping Address

Customers are responsible for providing accurate and complete shipping information.

Please carefully review your address before completing your purchase. We are not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated shipping information provided by the customer.

If you notice an address error after placing an order, please contact us as soon as possible. While we will make reasonable efforts to assist, changes cannot always be guaranteed once an order has entered processing or shipment.

6. Tracking Information

When tracking is available, shipment tracking information may be provided after the order has been dispatched.

Tracking updates may take some time to appear after the carrier receives the package. Customers can use the provided tracking information to monitor delivery progress.

7. Delivery Delays

Although we work to process and ship orders within the stated timeframes, delivery delays may occur due to circumstances outside our control, including:

  • Severe weather

  • Carrier delays

  • Holidays and peak shipping periods

  • Transportation disruptions

  • Incorrect or incomplete addresses

  • Unexpected logistical issues

Such delays do not automatically qualify an order for cancellation or refund.

8. Lost, Damaged, or Missing Packages

If your package appears to be lost, damaged, or marked as delivered but cannot be located, please contact us promptly with your order information and tracking details.

We will review the situation and, where appropriate, work with the shipping carrier to determine the next steps.

Customers should also check around the delivery location and with household members, neighbors, or building management when a shipment is marked as delivered but cannot immediately be found.

9. Order Changes and Cancellation

If you need to change or cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate requests received before an order has been processed or shipped. Once an order has entered fulfillment or been handed to the carrier, cancellation or address changes may no longer be possible.

10. Contact Us

If you have questions about shipping or the status of your order, please contact us:

Email: jimeno@serenvalellc.com
Phone: +1 4429009351

We are happy to assist with shipping-related questions and provide available order information.