Return and Refund Policy

At serenvalellc.com, we want customers to feel confident when shopping with us. If you are not satisfied with your purchase, you may request a return in accordance with the conditions and timeframes outlined below.

1. Return Period

We accept eligible return requests within 30 days of the date your order is delivered.

To begin a return, please contact us within the applicable return period and provide your order number and a brief description of the reason for the return.

2. Return Conditions

To be eligible for a return, items should generally:

• Be in their original condition

• Be unused or not excessively used

• Include the original packaging where reasonably possible

• Include all applicable accessories or included components

• Not show damage caused by improper use, misuse, or negligence

We reserve the right to review the condition of returned items before approving a refund.

3. Non-Returnable Circumstances

A return may not be accepted if an item has been significantly damaged after delivery due to misuse, improper handling, unauthorized modification, or other circumstances caused by the customer.

Certain items may also be excluded from return where applicable law permits, particularly where health, hygiene, or safety considerations make the item unsuitable for resale after use.

4. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide your order number along with clear photographs or other relevant information so that we can review the issue and determine an appropriate resolution.

Depending on the circumstances, we may offer a replacement, refund, or other suitable solution.

5. Return Authorization

Please contact us before sending any item back.

We will provide return instructions when your request has been reviewed and approved. Items sent back without prior return instructions may experience processing delays or may not be accepted.

6. Return Shipping

For returns due to a change of mind or other reasons not caused by an error or defect on our part, the customer is generally responsible for the return shipping cost.

If the return is due to an incorrect, damaged, or defective item, we will review the circumstances and may cover the applicable return shipping cost where appropriate.

7. Return Address

Approved returns should be sent to:

Seren Vale LLC
874 Lambaren Ave
Livermore, CA 94551
United States

Please do not send a return to this address before receiving return instructions from our customer service team.

8. Refunds

Once we receive and inspect an eligible returned item, we will process the applicable refund.

Approved refunds are generally issued to the original payment method. Depending on your payment provider or financial institution, it may take additional business days for the refunded amount to appear in your account.

Original shipping charges may not be refundable unless the return is related to an error, defect, or other circumstance for which we are responsible.

9. Refund Delays

If you have been notified that your refund has been processed but have not yet received it, please first check your payment account and contact your payment provider or financial institution.

If the refund remains unavailable after the applicable processing period, please contact us so we can assist with the matter.

10. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests before an order enters processing or shipment. Once an order has been shipped, the standard return process may apply instead.

11. Contact Us

For return or refund questions, please contact us:

Email: jimeno@serenvalellc.com
Phone: +1 4429009351

Please include your order number whenever possible so we can locate your purchase and assist you more efficiently.