Privacy Policy

At serenvalellc.com, we respect your privacy and are committed to protecting the personal information you provide when using our website. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

1. Information We Collect

We may collect information that you voluntarily provide when you:

  • Create or place an order

  • Contact our customer service team

  • Subscribe to website communications

  • Submit an inquiry or feedback

  • Use features or services available through our website

Depending on how you interact with us, this information may include your name, email address, phone number, billing information, shipping information, and other details necessary to process your request or order.

We may also automatically collect certain technical information, such as your IP address, browser type, device information, operating system, pages visited, and general website usage data.

2. How We Use Your Information

We may use collected information to:

  • Process and fulfill orders

  • Provide customer service and respond to inquiries

  • Process payments and maintain transaction records

  • Arrange shipping and delivery

  • Manage returns, refunds, and other order-related requests

  • Improve our website, products, and services

  • Maintain website security and prevent fraudulent or unauthorized activity

  • Communicate with you regarding your orders or requests

  • Comply with applicable legal and regulatory requirements

We do not use personal information for purposes unrelated to the operation of our services unless permitted by applicable law or you have provided appropriate consent.

3. Payment Information

Payments may be processed through third-party payment providers, including Stripe. Payment information may be transmitted directly to the applicable payment provider for authorization and processing.

We do not intentionally retain complete payment card details on our website. Payment providers may process your information in accordance with their own privacy policies and security practices.

Stripe uses security measures designed to protect payment information and help detect and prevent fraudulent transactions.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential functionality, remember preferences, understand website usage, and improve the user experience.

Cookies may also be used by payment and security providers, including Stripe, to help identify suspicious activity and support fraud prevention.

You may adjust your browser settings to block or delete cookies. However, disabling certain cookies may affect the functionality of parts of the website.

Where required by applicable law, we may request consent before placing non-essential cookies or similar tracking technologies.

5. Sharing of Personal Information

We may share personal information with trusted service providers when necessary to operate our website and provide services to you. These parties may include:

  • Payment processing providers

  • Shipping and delivery providers

  • Website hosting and technical service providers

  • Customer support and communication service providers

  • Security and fraud prevention providers

  • Professional or legal service providers where necessary

We do not sell or rent your personal information to third parties for their independent marketing purposes.

Information may also be disclosed when required by law, legal proceedings, governmental requests, or when reasonably necessary to protect our rights, users, property, or website security.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction.

Our website may use SSL/TLS encryption and other security technologies to protect information transmitted through the website.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing transactions, providing customer support, maintaining business records, resolving disputes, preventing fraud, and meeting legal or regulatory obligations.

When information is no longer required, we may securely delete or anonymize it in accordance with applicable requirements.

8. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of personal information where legally applicable

  • Request restriction of certain processing activities

  • Object to certain uses of your personal information

  • Request a copy of certain information in a portable format

  • Withdraw consent where processing is based on consent

Residents of the European Economic Area and other jurisdictions covered by the GDPR may have additional rights under applicable data protection laws.

To exercise an applicable privacy right, please contact us using the email address provided below. We may need to verify your identity before completing certain requests.

9. Third-Party Websites

Our website may contain links to third-party websites, services, or platforms. We are not responsible for the privacy practices, content, or security of those third-party services.

We recommend reviewing the privacy policies of third-party websites before providing them with personal information.

10. Children's Privacy

Our website is not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.

If we become aware that personal information has been collected from a child in circumstances where it should not have been collected, we will take reasonable steps to address and delete the information as required by applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, legal requirements, or privacy practices.

Any updated version will be made available on this page. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact us:

Email: jimeno@serenvalellc.com
Phone: +1 4429009351

Website: serenvalellc.com